Policy record
Refund and Cancellation Policy
Last updated 20 July 2026
Neatfile never accesses, reads, uploads, moves or deletes your real files.
SORTED SOFTWARE LTD
8 Dundrennan Drive
Chapelhall
Airdrie
North Lanarkshire
Scotland ML6 8GT
United Kingdom
Neatfile is a subscription service billed in US dollars. This policy explains how to cancel, how renewals and allowances work, and when a refund applies.
01In shortCancel any time; you keep access until the period ends; unused allowance is not separately refundable.
Neatfile is a subscription service, not a credit or stored-value product. You can cancel at any time and keep access until the end of the period you have already paid for. Because there is no stored value, unused monthly allowance has no cash value and is not separately refundable.
02CancellingCancel through the billing portal or by email; the change takes effect at the period end.
Cancel through the billing portal linked on the pricing page, or by emailing support@sortedysoft.shop from your account address. Cancellation stops the next renewal. Your plan stays active until the end of the current billing period, after which it moves to the free Tidy plan.
03Renewals and price changesSubscriptions renew automatically; we give notice before any price change.
Paid plans renew automatically at the end of each period using your saved payment method, until you cancel. We will email you before any change to your subscription price, so you can decide whether to continue before the new price applies.
04When we give refundsStatutory rights, accidental renewals and service faults are covered.
Statutory cancellation rights
Where consumer law gives you a right to cancel a recent purchase, we honour it. If you began generating plans immediately, we may make a proportionate deduction for the value already provided, as the law allows.
Accidental or duplicate renewals
If a renewal charged unexpectedly and you had not used the new period, contact us within 14 days of the charge and we will normally refund it in full.
Service faults
If a technical fault on our side stopped you using a paid feature for a meaningful part of a period and we could not resolve it, contact us and we will offer a fair refund or credit for the affected time.
If a generation is unsatisfactory, the first step is to regenerate — the bench is built to let you adjust the brief and try again at no extra cost.
05How to request a refundEmail us with your account address and the charge details.
Email support@sortedysoft.shop from your account email address, with the date and amount of the charge and a short explanation. We aim to respond within one business day and to complete approved refunds within 5 to 10 business days.
Approved refunds are returned to the original payment method through Stripe. The time it takes to appear depends on your bank or card provider.
06Disputes and chargebacksContact us first; we would rather resolve it directly than through a chargeback.
If something looks wrong on your statement, please contact us before opening a chargeback — we can usually resolve it faster. Where a payment dispute is raised through your bank or card provider, we will respond with our records. This does not affect any statutory right you have.
This policy was last updated on 20 July 2026.
Questions about this policy go to support@sortedysoft.shop. Our other policies are the Privacy Policy, Terms of Service, Refund and Cancellation Policy, Cookie Policy, Acceptable Use Policy, Content License and AI Disclaimer.