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Support

Answers, then a person.

The common questions are below. If yours is not here, email support@sortedysoft.shop or call +44 7570750603. We answer within one business day, Monday to Friday, 09:00–17:00 Europe/London.

Four identical pale reference cards fanned in an even row on an indigo surface

Using the bench

How do I get a plan?

Open the bench, fill in the short brief, describe the mess in your own words, then generate. Your folder structure, naming convention, checklist, archive rules and routine come back together. From there you can draw a diagram, adjust the brief and export the package.

Can I change a plan after it is generated?

Yes. Change the naming style, weekly minutes or description and regenerate as often as you like. Nothing is fixed, and regenerating does not affect anything on your device.

What is in the exported package?

A single file containing your brief, the full plan, the diagram links, any walkthrough links, the content licence and the AI and file-safety notices.

Your files and privacy

Does Neatfile read or change my files?

No. Neatfile never accesses, reads, uploads, moves or deletes your real files. It works only from your written description, and you carry out any reorganisation yourself.

Should I back up first?

Always back up before you move or delete anything. A plan is a suggestion; we cannot undo a change you make on your own equipment.

How do I delete what I typed?

Descriptions and generated output are kept for up to 30 days and then deleted automatically. To remove something sooner, email support@sortedysoft.shop.

Plans and billing

How much does it cost?

Tidy is free. Focus is $12 a month and Studio is $59 a month, both in US dollars, with two months off on yearly billing. Neatfile is subscription-only and does not sell credits.

How do I cancel?

Open the billing portal from the pricing page, or email us. You keep access until the end of the period you already paid for.

Do allowances carry over?

No. Monthly plan and diagram allowances reset at the start of each billing period and do not roll into the next month.

Still stuck?

Send us the details and we will help you directly.

Contact the team